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Home      Reply		Viewed: 608 -- Replies: 23
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Posted	DEAD DISCUS
04-05-2007 18:49 by Andrew Chadwic	HI I MA NEW ON THIS FORUM, BUT I WOUID LIKE TO KNOW WHAT EVERYBODY THINKS ABOUT BUYING FISH AND HAVING THEM OVERNIGHT COURIERED. I BOUGHT A BREEDING PAIR OF DISCUS FROM A WELL KNOWN SELLER IN SCOTLAND AND HE SAID HE SEND HIS FISH OVERNIGHT AND NEVERS HAD A PROBLEM WITH DOAS, WELL I RECEIVED THE DISCUS A COUPLE OF HOURS EARLIER THAN I WAS UPPOSED TO HAVE DONE AND I WORK JUST AROUND THE CORNER FOR THE COURIER COMPANY SO WHEN THE FISH ARRIVED THEY WERE BOTH DEAD THEY HAD BOTH BEEN IN THE OVERNIGHT SYSTEM LESS THAN 24 HOURS, THESE FISH WERE NOT JUST DEAD THIER EYSES WERE GLAZED SO THEY HAD BEEN DEAD A WHILE, I CALLED THE SELLER AND OULD NOT GET HOLD OF HIM,SO LEFT MEAAGES FOR HIM TO CONTACT ME WHEN HE DID CONTACT ME 3/4 DAYS LATER HE WAS ACTING AS THE HAD NEVER GOT MY MESSAGES, AND WHEN I SPOKE TO HIM HIS ATTITUDE HAD CHANGED OH THIS IS THE 1ST TIME THIS HAS HAPPENED YOU CANT HAVE YOUR MONEY BACK AND AFTERLLOTS OF BICKERING HE SAID I WILL KEEP IN TOUCH AND IF I GET ANOTHER PAIR OR SOME GOOD DISCUS I WILL LET YOU HAVE THEM VERY CHEAP, I HAVE NEVER HEARD FROM HIM SINCE, WHAT DO THERE FORUM USERS THINK OF SCAMMERS OR PEOPLE WHO RIP US OFF ESPECIALLY OTHER AQUARISTS THANKS
04-05-2007 18:51 by telboy	name n shame andrew so we all know to avoid
04-05-2007 19:00 by keith t	That is a disgrace, and agree with telboy to name and shame. Email the guy and send him a link to this topic aswell.
04-05-2007 19:10 by SomethingFishy	Yes *** right name and shame bad online experiences and always send them a link to the discussion the bad press should always make them react and at least know they cant get away with it long term Thats my 2c PS:. it also helps cut the *** from the genuine sellers like my self
04-05-2007 23:52 by robert.pope	i have to agree with all the other replys......post the name of the seller so we can all avoid in future
05-05-2007 09:07 by big cats	did the seller offer a DOA guarantee? no, dont buy fish from them did you test the water the fish were in? if not then you lost an opportunity to gather important information did you photograph the fish? if not why not? how were they bagged? poor packing could be the cause? how did you make contact with him email or telephone? i agree with all of you this situation should not happen, but we are not judge and jury? what if this post was started by someone who wants to discredit this supposedly well known scottish discus seller, i would invite him to defend himself lets see if this was what we are led to believe it is? somethingfishy i am sure you would welcome the chance to defend yourself if similar allegations were ever made against you? i am in the early stages of setting up an online fish supply business and cant help but think, what would be a better way for my competition to ruin my chances of success? i actually believe andrew but we need to give him a chance to defend himself AND make good. andrew invite him to reply on this forum
05-05-2007 14:14 by SomethingFishy	big cats i agree with you 100% i did say in my post "and always send them a link" That is so they have a chance to defend themselves. If a seller is genuine and follows set policy's regarding delivery etc then they should have no problems in clearing the matter up On the other hand if they are guilty it should help to get the situation rectified and or inform buyers of a sellers reputation (In an ideal world). Regards SomethingFishy
05-05-2007 17:38 by philr	I had exactly the same thing happen to me buying from an advertiser on this site. The fish that did survive the journey were nothing like they should have been, and I still cant identify 2 of them. As required I photographed the fish & emailed the pictures immediatly, and followed this up with numerous emails. Every one was answered with the same thing, a link that proved to be an American porn site, lovely fella that he is. This has now made me very wary of buying fish from breeders unless local and now stick with the higher priced retailers. The seller incidentally still advertises his fish on this site, but what can I do?
05-05-2007 18:34 by big cats	philr you should name and shame, my whole idea with my business plan came about because i didnt get what i expected from probably the largest online fish supplier. there is no need to pay top dollar it should be possible to buy fish online and get exactly what you want and for them to arrive alive or your money back
05-05-2007 19:24 by sk8er_hars	im now here to
05-05-2007 19:54 by philr	I totally agree, my dispute was with a Malawi breeder using the name "zeth" in the Plymouth area. At least if you buy something through Ebay there is someone to complain to, but with these classified ads who do you turn to to complain?
05-05-2007 21:41 by robert.pope	im sure a email to mr webmaster would help ! afterall he can stop them from advertising on the forum !!! ok it might not get you your replacment fish or your money back but it would stop one of his outlets for his adverts
05-05-2007 23:21 by big cats	my plan is to advertise here and list anything you want to buy on a buy it now on ebay until i get a good reputation its the only way i could offer piece of mind,and i do think the webmaster can help,maybe a seller rating system?
08-05-2007 19:15 by Andrew Chadwic	the guy said he had never had a doa,and it all happened so quickly i sent him the money and could not get hold of him then 2 days later i got aphone call from him saying that the Discus were being sent that afternoon he had just left them with the courier company, when the Discus arrived the water was absolutly freezing,but here was 1 heat pack in the box, but i received them 4/5 hours sooner than i was supposed to,this is a lot of money £150 and i told him immediatley the fish were dead and i told him that if he likes i can send the photos of the dead fish, also i put them in the freezer so if he wanted to i could send them back to him fr proof, but he said he did not want proof, also even though the fish were dead the size, colour and codition of the fish were not what i expected, as these were supposed to be a proven pair who had brought up quite a few broods and were supposed to be very good parents, this has put me of buying fish from people and having them sent as there is absolutely nothing you can do even if the do give you a d.o.a. guarantee, who is going to enforce this, and what if i do name and shame does this not make me into a trouble maker? as he this dealer has regular delvieries of discus from a well known London Discus dealer and if i name and shame this wont get me the fish or the money back, all i am saying his be quite sure of who you deal with as there are quite a few unscrupulous dealers i have found deadling in tropical fish. thanks Andrew
08-05-2007 19:36 by keith t	Always make a payment through paypal at least you can make a claim
10-05-2007 01:51 by ChensDiscus	Hi Andrew Also, not everyone is an expert in sending fish by overnight couriers. You need to use only trusted sellers who have done it time and again without any problem. I am sorry to hear your loss. You should ask for a refund as all reputed seller should give you a guarantee for live arrival.
11-05-2007 13:49 by Tom Meaden	Hi Andrew, In order that no one else removed of there hard earned cash,the right thing to do is to reveal the persons name making him known.There are to many people who are taken for fools. Tom
13-05-2007 15:40 by cornishfish	Hi ANDREW,i agree with tom best thing name and shame regardless whom it is
13-05-2007 18:59 by Kenny Thomson	You must name this seller if they will not refund or swap over the fish. he should have got insurance when sending
13-05-2007 19:17 by wayne	no postal service will insure livestock ,
14-05-2007 10:04 by Andrew Chadwic	Sorry guys seems like there has been a misunderstanding and i am getting my money back. Thanks for all your interest and help on this. Many Thanks Andrew
14-05-2007 10:18 by Kenny Thomson	Thats a result then Andrew though why did take so long.
14-05-2007 10:28 by Andrew Chadwic	Guys this has nothing to do with Scottish Discus or a Graham, as i did not name anyone,the person who did this will know who they are when the read it and as i am now getting my money back can we please end this post. Once again appreciate all the help on this thanks
26-05-2007 12:26 by webmaster	We have had to remove the name of the retailer as Andrew stated that is was not him. There is a recourse any buyer can take if there is an issue with bad customer service from somebody advertising on this website. You need to email webmaster aqua@ukwebs.co.uk and inform me specifically of any problems. I can then deal with the seller, and if I choose, I can freeze his account and delete his adverts. At least that stops other being affected and may be leverage to get refunds etc.

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